TAL707 Subject Matter Expert Chatbots

Reducing air travel delays by providing Avocado Airlines flight attendants with skills to de-escalate situations with disruptive passengers. SME: Samantha Williams, Senior Manager for Inflight Services and Safety at Avocado Airlines.

Increasing customer satisfaction by providing front-line employees with customer service skills at Matt's Vegan Taco Shop. SME: Matt Anderson, Owner of Matt's Vegan Taco Shop.

Improving employees' work experience by equipping museum leaders to use empathetic leadership skills. SME: Jose Cisneros, Leadership Consultant.

Preparing student employees to succeed in the workplace. SME: Maritza Kowalski, Director of Career Services and Campus Employment

Equipping business leaders with the cross-cultural communication skills necessary to be successful in Japan. SME: Ichiko Tanaka, Japanese Cross-cultural Communications Specialist.

Increasing personal trainers' client retention. SME: Byron Johnson, Senior Director of Personal Coaching and Individualized Fitness Programs. (This scenario is for demonstration only – no course projects).