Preparing Student Employees to Succeed in the Workplace

South Florida State University, (SFSU) is a large public university in Fort Lauderdale, Florida. The University considers on-campus employment to be a valuable aspect of the educational experience for students, as it is an early opportunity to gain experience in professional contexts. However, recent survey results from campus departments that employ students have indicated that student employees lack professional office skills, including appropriate workplace dress, professional etiquette when answering phones and greeting walk-ins, proper email etiquette and protocol, and adherence to time reporting procedures for working shifts.

Maritza Kowalski, the Director of Career Services and Campus Employment has engaged the Office of Talent Development in HR to create a training program for current and future student employees to equip them with the skills needed to be successful in their jobs on campus.

As the instructional design team working in SFSU's Office of Talent Development, you will be responsible for conducting the needs analysis and designing and development the training program for student employees. For this project, you will be working with Maritza, who will serve as the subject matter expert.